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We hope you find our site helpful to you. Just like a library, though a simplified one, we try to fill our visitors with quality contents. From now and then we try our best to refresh our site with new information, news or even new product! We encourage visitors to take time to read information on health matters, products, payment and etc before any purchases.

Like others, you may have experienced "user unfriendly" site when shopping over internet. Worst if there's failure to protect personal data can also be a nightmare for shoppers. We do not allow that to happen here! At vitroman.com site, we highly respect your shopping security. You can rest assure that your personal data (especially banking details) are protected!

CREDIT CARD PAYMENT

PAYMENT via PayPal

>> All major credit card(includes Visa, Master, JCB, Discover, American Express), debit cards, and bank transfers are accepted through paypal.

>> PayPal keeps the transactions secure with advanced, proprietary fraud prevention systems.

From the moment you submit your credit card/bank details, your transaction is forward for instant validation or verification by the bank. It takes only a few seconds to complete your transaction!



GUARANTEED DELIVERY

Local

Local delivery is FREE (for Registered Mail by SingPost, a minimal fee of USD$1.00 will be charge to customer) for any purchases. To make sure your order reaches you in good hands, your order will be delivered via SingPost (Singapore Post Mail).

Once your transaction is processed and approved (payment supported by eNETS), your order will be packed and dispatched the next day. Please allow 2 business days for delivery to you.

Please note that we DO Not accept any cancellation once your transaction is successful.

International
For overseas order, we deliver through SingPost. Due to country zoning, delivery charges will varies (please check fees at Check-Out page; browse down to Preferred Shipping Method, click View Rates).Import taxes, duties and government charges are sometimes levied by a country's customs and tax authority. Taxes may vary and are calculated on the value of the goods. Note that all import taxes, duties and government charges are the responsibility of the purchaser.

Because of different time zone, we Do Not accept any cancellation once your transaction is successful. Once your order is dispatched, we will notify you with an email (Tracking Number will be provide for registered mail to track your order. Your order may be track at (http://www.singpost.com/ra/ra_article_status.asp). Your order usually arrives 4-10 business days after receiving full payment.



RETURN POLICY

We take great pride in our products, hence we ensure all items are in good condition before dispatched. As customer satisfaction is of utmost important to us, any item received are found defective, you may contact us at (65) 6562 5526 or fax (65) 6562 5592.

Please provide details:-
bullet Name as in your purchase transaction
bullet Contact number
bullet Email address
bullet Invoice number
bullet Item code
bullet Item description
bullet Description & photos of defect
Please note that the following terms & conditions is applicable for goods return:-+
bullet Email or fax notification must be sent to us within 3 days upon date of order received.
bullet Delivery charges are not refundable.
bullet Return items should only be dispatched upon email confirmation from us.
bullet Unfortunately, delivery costs for returned goods must be borne by the customer.
bullet For exchange of same item, it will subject to availability. If the same product is not available, we will gladly exchange your returned item with another with the same value or lower.
bullet We will only send out exchange item upon receipt of the returned purchases.
bullet Email or fax notification must be sent to us within 3 days upon date of order received.
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