How to Buy
Dear Customers,
Good customer service is always our pride. If you encounter problems during your purchase or if you have any feedback to share with us about our site and service, kindly sent us an email about it. You may also contact us at +65 6562 5526 or email us at sales@vitroman.com for any enquiry on products and how to purchase online etc.
Order Online (24 hours shopping, international shipping)
Our web store is open 24 hours and shopping is simple and easy. Customers can make payment with the majority bank cards supported by Shopify Payment Gateway:
- American Express
- Mastercard
- Shopify Pay
- UnionPay
- Visa
Once we receive your successful order, we will pack and deliver your order on the next business day. We operate Monday to Friday. We are closed on eve and public holidays.
How we ship your order
Standard Free Shipping: by Singapore Post via Smartpac and Register Mail. Once the package is sent to the post office, we will update the tracking number in the system.
Please allow:
-
Local Customer: 2-3 work days delivery by Smartpac (SingPost). Please check your letter box.
- International Customer: 5-14 work days delivery by Registered Mail. International mail service depends on your country's location, your local postal services and unforeseen circumstances such as bad weather condition.
*Express mail service (by SpeedPost, DHL, FedEx) is available only upon customer request and payable by customer, just email us about it.
No credit card? No worry!
We understand our customer might not have a credit card. Feel free to contact us at +65 6562 5526 or email us at sales@vitroman.com and we will help you on several other payment methods like:
- PayPal
- Western Union
- Bank Transfer
- Others
Simply provide us with your details via email and we will get back to you with further instructions as soon as possible.
Product name:
Quantity:
Your name:
Office no:
Mobile no:
Delivery address: – please spell in full –